{"xsrfToken":"c5fc620380854ac9c8579999e8a688579f1a11a9_lout","branding":{"id":"7","key":"sup","name":"WiseNetwork Support","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"helpCenterTitle":"Tervetuloa Tukikeskus","sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fi-FI","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"sup","projectId":10039,"serviceDeskId":7,"name":"WiseNetwork Support","description":"<p>Choose the topic area that your support request pertains to:</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"99","name":"Customer Management","descriptionHtml":"","callToAction":"Customer Management","introHtml":"<p>Login issues, system access rights, admittance rights, memberships</p>","icon":10499,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[21],"key":""},{"id":"100","name":"Website and Marketing ","descriptionHtml":"","callToAction":"Website and Marketing ","introHtml":"<p>Website articles, graphic changes, data collection forms, email marketing</p>","icon":10467,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[21],"key":""},{"id":"109","name":"Usability and User Experience","descriptionHtml":"","callToAction":"Usability and User Experience","introHtml":"<p>Usability issues, improvement suggestions, user experience feedback</p>","icon":10498,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[21],"key":""},{"id":"101","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10561,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[21],"key":""},{"id":"106","name":"Sales Tools","descriptionHtml":"","callToAction":"Sales Tools","introHtml":"<p>Orders, products, contracts, cash register, bookings</p>","icon":10484,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[21],"key":""},{"id":"108","name":"Application","descriptionHtml":"","callToAction":"Application","introHtml":"<p>Mobile applications</p>","icon":10471,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[21],"key":""},{"id":"107","name":"Financial Management Tools","descriptionHtml":"","callToAction":"Financial Management Tools","introHtml":"<p>Invoicing, salaries, purchase invoices, balance sheet, account statements, accounting</p>","icon":10485,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[21],"key":""},{"id":"98","name":"Events","descriptionHtml":"","callToAction":"Events","introHtml":"<p>Event registrations, event tickets, group activities</p>","icon":10480,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[21],"key":""},{"id":"102","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10539,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"General"}],"orderMapping":{"21":[109,99,100,98,106,107,108,101]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"14781d34-c86c-328d-b44b-1dfc3e3202b4","appLinkName":"System Confluence","appLinkUrl":"https://wisenetwork.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://wisenetwork.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":7,"kbLinkDomainURLs":["https://wisenetwork.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Finnish (Finland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDYzNmQ0OC02ZDVkLTQ0ODAtYThlOC1hMWYxZmJlNTgxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxMDIwODUsIm5iZiI6MTc2MzEwMDg4NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.AM6VleJBDd2DoKdkf4kFSHwgHx7xS4eUukiflynxLUM","targetCollection":"upload-project-10039","endpointUrl":"https://api.media.atlassian.com","clientId":"8d636d48-6d5d-4480-a8e8-a1f1fbe58136","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":106,"projectId":10039,"issueType":{"id":"10077","name":"Support"},"form":{"name":"Sales Tools","descriptionHtml":"","callToAction":"Sales Tools","intro":"<p>Orders, products, contracts, cash register, bookings</p>","instructions":"","icon":10484,"iconUrl":"https://wisenetwork.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10090","fieldConfigId":"10228","label":"Customer name","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10093","fieldConfigId":"10231","label":"Current url","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10094","fieldConfigId":"10232","label":"Customer owner","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10095","fieldConfigId":"10233","label":"Customer type","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10113","label":"Gym","selected":false,"children":[]},{"value":"10114","label":"Golf","selected":false,"children":[]},{"value":"10115","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10096","fieldConfigId":"10234","label":"Customer lang","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10091","fieldConfigId":"10229","label":"Customer schema","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/106","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/106","calendarParams":{"firstDay":0,"date":"2025-11-14T08:14:45+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"14781d34-c86c-328d-b44b-1dfc3e3202b4","appLinkName":"System Confluence","appLinkUrl":"https://wisenetwork.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://wisenetwork.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":7,"kbLinkDomainURLs":["https://wisenetwork.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZDYzNmQ0OC02ZDVkLTQ0ODAtYThlOC1hMWYxZmJlNTgxMzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxMDIwODUsIm5iZiI6MTc2MzEwMDg4NSwiYW5vbklkIjoiYW5vbi11c2VyIn0.AM6VleJBDd2DoKdkf4kFSHwgHx7xS4eUukiflynxLUM","targetCollection":"upload-project-10039","endpointUrl":"https://api.media.atlassian.com","clientId":"8d636d48-6d5d-4480-a8e8-a1f1fbe58136","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}